Contact
Reach the right team.
Pick the channel that matches what you need. Each inbox is monitored by the team accountable for it; misrouted messages slow us down.
General support
support@strathub.aiAccount questions, billing, extension issues, anything that isn't urgent. First reply within 1 business day for free tier, 4 hours for Elite.
Security disclosures
security@strathub.aiVulnerabilities, suspected compromise, responsible-disclosure reports. Acknowledged within 72 hours; high-severity issues patched within 14 days.
Privacy & data requests
privacy@strathub.aiGDPR / CCPA requests — access, export, correct, or delete your data. We respond within 30 days.
Legal & partnerships
legal@strathub.aiContract review, DPAs, white-label inquiries, press requests, partnership conversations.
Outage or platform incident? Check strathub.ai/status first — we publish live health for the database, AI routing, and web platform there. If status is green and you're still affected, email support@strathub.ai and include the timestamp + the request ID from your error page.