Help & Support

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Common questions answered first. If you don’t find what you need, jump to a real human via Contact.

Getting started

How do I install the extension?
Chrome/Edge → chrome://extensions → enable Developer mode → Load unpacked → point at the strathub-v8/ folder. You'll see the StratHub icon appear in your toolbar. Open any Stake.us game and the predictor overlay will mount automatically.
Do I need an account to try StratHub?
No. The extension's overlay and basic tracking work without sign-up. You only need an account once you want cloud sync, paid strategies, or AI-powered predictions linked to your Stake user ID.
Which Stake sites are supported?
stake.us, stake.com, stake.bet, stake.games, plus all current mirror domains. The extension's manifest auto-matches these.

AI predictions & strategies

Why does StratHub use multiple AI providers?
Resilience and speed. The router tries Anthropic → OpenAI → OpenRouter → DeepSeek → Groq in order. If one provider is down, rate-limited, or rejects a request, the next one picks up. You always get a response — and quickly.
Can the AI predict casino game outcomes?
No. Provably fair outcomes are governed by HMAC-SHA256 with seeds you can verify yourself at /seeds/verify. What StratHub does is surface patterns in your own play (streaks, drawdown, EV tilt) and recommend bet sizing within the variance — not change the math.
How are the 54 strategies licensed?
Each tier sees a different subset. Free: extension overlay + tracking only, zero strategies. Professional ($99/mo): 10 rotating strategies. Elite ($499/mo): all 54. Individual packs available at /pricing.

Account, billing, security

How do I change my password?
Sign in, then visit /account or the dashboard's account section. Minimum 12 characters with at least one letter and one number. Changing it signs you out of every other session automatically.
How do I cancel a subscription?
From your account page → Billing → Cancel. Cancellation takes effect at the end of the current billing period. You retain access until then.
Do you sell my data or train on my prompts?
No. See /privacy for the full inventory of what we collect, who sees it, and how long we keep it. We do not sell, and we do not train models on your data.
I think my account was compromised — what do I do?
Email security@strathub.ai immediately with the timestamp and any unfamiliar activity you noticed. We acknowledge security reports within 72 hours. If you can still sign in, hit 'Sign out everywhere' on /account first to revoke other sessions.

Troubleshooting

The extension overlay isn't appearing
1) Make sure you're on a supported Stake game URL (e.g. /casino/games/dice). 2) Refresh the page — the predictor mounts at document_idle. 3) Check chrome://extensions to confirm the extension is enabled. 4) If you see a 'Tracking Paused — Refresh' banner, the extension context died; click Refresh.
AI predictions aren't loading
Check strathub.ai/status — if all 5 AI providers show green, the issue is local. Try refreshing the predictor overlay or restarting the browser. If status shows degraded, we're on it; the router will fall through to whichever provider is healthy.
I'm getting rate-limited on /api/admin/auth
Five failed sign-ins triggers a 15-minute lockout to protect your account from brute-force attempts. Wait the cooldown out, then try again with the correct credentials. Rate limits are per-IP and per-email.
Still stuck?
Send a clear repro to support@strathub.ai. Include the page, timestamp, and any console errors.
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